FAQ - Jinan Xilang Machinery Co., Ltd

1.Do you provide complete production line equipment? Is non-standard customization supported?

Yes, we provide not only standalone machines but also complete production line solutions covering everything from raw material processing, extrusion, drying, flavoring, to packaging. Meanwhile, with our professional engineering design and food technology teams, we fully support non-standard customization based on your factory space, capacity requirements, and special formulas.
2.Do you provide complete production line equipment? Is non-standard customization supported?

Yes, we provide not only standalone machines but also complete production line solutions covering everything from raw material processing, extrusion, drying, flavoring, to packaging. Meanwhile, with our professional engineering design and food technology teams, we fully support non-standard customization based on your factory space, capacity requirements, and special formulas.
3.What is the warranty period for Xilang Machinery's equipment, and how is after-sales service guaranteed?

We provide comprehensive warranty services for all our factory equipment (the specific term is subject to the contract signed by both parties). During the warranty period, if a malfunction is caused by the equipment's own quality issues, we provide free repair and replacement of parts. In addition, we are committed to providing long-term technical support to ensure the stable operation of your production line.
4.After installation, will you provide training for our operating staff?

Yes, absolutely. After the equipment is commissioned, our technicians will provide free on-site training for your operators and maintenance workers. The training covers safe operation procedures, daily maintenance, and troubleshooting of common faults, ensuring that your staff can operate the equipment independently and proficiently.

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Phone :	+86-15610159686
Fax :	0531-85718188
Email :	xilang@xilangmachine.com

1.Do you provide complete production line equipment? Is non-standard customization supported?

2.Do you provide complete production line equipment? Is non-standard customization supported?

3.What is the warranty period for Xilang Machinery's equipment, and how is after-sales service guaranteed?

4.After installation, will you provide training for our operating staff?